Shipping policy
SHIPPING POLICY
At Massimu, we offer international shipping on selected products. Shipping times and rates may vary depending on the product, destination country, fulfillment location, and shipping method.
1. Moroccan Products
Our Moroccan Products are sourced from Morocco and shipped internationally from Morocco.
Estimated delivery time: 7–21 business days.
Shipping rates are calculated based on the destination country and the total weight of the order and are displayed at checkout.
Once your order has been shipped, tracking information will be provided when available.
Please note that delivery times are estimates and may be affected by customs clearance, local delivery services, weather conditions, public holidays, or other circumstances beyond our control.
2. Trending Products
Our Trending Products are sourced from selected international suppliers and may be fulfilled from different locations depending on the product.
Estimated delivery time: 10–30 business days.
Shipping rates and available shipping methods are displayed at checkout based on the product, destination country, and applicable shipping method.
Because these products may be fulfilled by different suppliers and locations, delivery times may vary from one product to another.
Tracking information will be provided once your order has been shipped, when available.
3. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Processing times may be longer during holidays, promotional periods, or periods of high order volume.
Delivery time begins once the order has been processed and shipped.
4. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Any customs duties, import taxes, or additional charges applicable to an order are the responsibility of the customer unless otherwise stated.
Massimu is not responsible for delays resulting from customs clearance or local authorities.
5. Delivery Delays
The delivery times stated above are estimated delivery times and are not guaranteed.
Delays may occur due to customs procedures, carrier delays, weather conditions, public holidays, incorrect delivery information, or other circumstances beyond our control.
If your order has not arrived after the estimated delivery period, please contact us at contact@massimu.com with your order number so we can assist you.
6. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at contact@massimu.com.
Please include your order number and clear photographs of the product and its packaging. We will review your request and provide an appropriate solution in accordance with our Return and Refund Policy.
7. Order Changes or Cancellations
If you need to change or cancel your order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate changes or cancellations before the order has been shipped. Once an order has been shipped, cancellation or modification may no longer be possible.
8. Contact Us
For any questions regarding shipping or your order, please contact us:
Email: contact@massimu.com
Response time: 24–48 hours
Business hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+1)