Terms of service
Welcome to Massimu. These Terms of Service govern your use of the Massimu website and your purchase of products through our online store.
By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About Massimu
Massimu is an online store operated by Massimu LLC.
Massimu offers a curated selection of fashion, accessories, beauty, personal care and lifestyle products sourced from Morocco and selected international suppliers.
For any questions, please contact us at contact@massimu.com.
2. Products and Availability
We make reasonable efforts to ensure that product descriptions, images, prices and availability are accurate.
However, product colors may appear slightly different depending on your device or screen settings.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product information at any time.
3. Prices and Payment
All prices displayed on our website are shown in the currency selected by the customer.
Applicable shipping costs are displayed at checkout.
Customers are responsible for any customs duties, import taxes or other charges that may apply to an international order unless otherwise stated at checkout.
We reserve the right to correct pricing errors or inaccuracies and to cancel or adjust an order affected by such an error.
Payment must be successfully authorized before an order can be processed.
4. Orders
When you place an order, you agree that the information you provide is accurate and complete.
We reserve the right to refuse, cancel or limit an order when necessary, including in cases of suspected fraud, unauthorized activity, pricing errors, product availability issues, or other circumstances that may affect the validity of the order.
If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.
5. Shipping and Delivery
We offer international shipping on selected products.
Moroccan products are sourced from Morocco and shipped internationally from Morocco.
Trending products may be sourced from selected international suppliers and may be fulfilled and shipped from different locations depending on the product.
Shipping times, shipping rates and delivery methods vary depending on the product, destination and fulfillment location.
For detailed information, please refer to our Shipping Policy.
Delivery dates are estimates and are not guaranteed. Massimu is not responsible for delays caused by customs, shipping carriers, weather, public holidays or other circumstances beyond our reasonable control.
6. Returns and Refunds
Returns and refunds are governed by our Refund and Return Policy.
Eligible returns may be requested within 30 days of delivery, subject to the conditions described in our Refund and Return Policy.
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with your order number and photographs of the item and its packaging.
7. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate changes or cancellations before the order has been shipped.
Once an order has been shipped, cancellation or modification may no longer be possible.
8. Prohibited Use
You agree not to use our website or products for any unlawful, fraudulent or unauthorized purpose.
You must not interfere with the operation or security of our website or attempt to gain unauthorized access to our systems.
9. Intellectual Property
All content on the Massimu website, including text, logos, graphics, photographs, product descriptions, designs and branding, is owned by or licensed to Massimu unless otherwise stated.
You may not copy, reproduce, distribute, modify or use our content without prior written permission.
10. Third-Party Services
Our store may use third-party service providers, including payment processors, shipping carriers, fulfillment partners and other services necessary to operate our business.
The use of these services may be subject to their own terms and policies.
11. Limitation of Liability
To the extent permitted by applicable law, Massimu is not responsible for indirect, incidental or consequential losses arising from the use of our website, products or services.
Nothing in these Terms of Service excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.
12. Changes to These Terms
We may update these Terms of Service from time to time.
13. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Massimu LLC
Email: contact@massimu.com
Customer support: Monday–Friday, 9:00 AM–6:00 PM (GMT+1).
We aim to respond within 24–48 hours.